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Shipping Info

Most orders placed before 2pm MST Monday to Friday will be shipped same day, all other orders are shipped next business day from Edmonton, Alberta, Canada. Orders placed on Weekends or Holidays may be delayed by one (1) business day if our order volume is high, but we will forgo our banana breaks to make sure your order gets shipped ASAP.

All orders are packaged in a bubble mailer to protect your juice. All shipments are sent using Canada Post. You will receive a tracking number as soon as your order is sent. If your order value is over $200 you will be required to pick it up at your nearest post office due to an increase of package theft nationwide. If this is your first order with us, or you are purchasing any Herb/Wax vape, you will be required to show proof of age to Canada Post to receive your package. You Must Be At Least 18 Years Old to purchase from us in AB, SK, MB, QC, & Northern Territories. Or You Must Be At Least 19 Years Old to purchase from us in ON, B.C, and Atlantic Canada. If an order is returned to us due to a customer being underage, they may not receive a refund. 

CANADA

All Orders:
Expedited Parcel (up to 7 Business Days):
  + FREE! *some restrictions apply


Xpresspost (Next day up to 2 Business Days):

  • $9.99 flat rate.

Edmonton, AB Customers:

Interested in a local pick-up option?
Place your order online and pick it up at our retail location.
Click Here for more information.


  • *Due to rate changes outside of our control, all orders are now subjected to a WEIGHT minimum. As such, some of our products are now no longer eligible for free shipping as SINGLE ITEM ORDERS, as they do not meet our new minimum weight requirements. The vast majority of orders never need to worry about this, but If your order happens to be under our minimum weight requirement and classified as a "Lightweight/Small order" you will be charged a minimal $5.99 shipping and handling fee. We understand this is a frustrating change and will continue to do our best to serve you.

    For individuals looking to always take advantage of our free shipping option, the minimum weight requirement can be met by simply including multiple items such as more than 1 pack of coil or combining items like a pack of coils with a bottle of eliquid or other hardware/accessories. The more you order the more you save.

    The following items ARE eligible for free shipping on single item orders:
      + Eliquid
      + MODS
      + Starter Kits
      + Tanks
      + Cannabis vapes
      + All accessories not otherwise listed.

    The following items are NOT eligible for free shipping on SINGLE item orders:
      - Eliquid PODs (specifically for closed pod system devices like the JUUL)
      - Clearance sale items
      - Replacement Coils & Pods
      - Accessories
         - Replacement glass
         - Battery wraps
         - Drip tips
         - Rebuildable tools
         - Cannabis accessories
     -  Batteries
       *Some ineligible items may not be listed.
        New ineligible items may be added to this list as required.

USA

CanadaPost will automatically generate shipping rates based on shipping speed, package weight and destination. Shipping cost can range from $5 (CAD) and up.

  • FREE Shipping! Expedited Parcel for orders valued over $100.00 (CAD)
    *some restrictions may apply


International

CanadaPost will automatically generate shipping rates based on shipping speed, package weight and destination. Shipping cost can range from $20 (CAD) and up.

  • FREE Shipping! International Parcel Air for orders valued over $150.00 (CAD)
    *some restrictions may apply



**All times are estimates provided by Canada Post and do not include processing time.

***It is the responsibility of the customer to ensure all shipping information is correct and accurate at the time the order is originally placed. Steeped Monkey Brains is not liable for any cost associated with your package being returned due to an incomplete or inaccurate address, failure to receive your package from your local postal outlet, or a customer being underage in their province/country. In the event that this occurs, it is the customer's responsibility to pay a shipping fee (minimum $10) to have their order re-shipped, and any refunds issued may have a shipping fee (minimum $10) removed from their refund total.


Orders Shipped Outside of Canada

Steeped Monkey Brains does not collect taxes on orders shipped outside of Canada. Orders shipped outside of Canada may be subject to import taxes, duties, and customs fees. These fees are usually applied by the Customs Agent of the destination country and are collected by the carrier or a brokerage company. Be aware that you are responsible for paying any applicable import taxes, duties, and customs fees that may arise. There is no way for us to estimate the cost of these fees for you, so please contact a local customs broker for more information. Please check that your country does not place restrictions on the importation of Eliquids and Electronic Cigarette hardware before you place your order. We will not offer a refund on shipping charges if your package is returned to us for denied entry due to customs/legal restrictions.




 

RETURNS & EXCHANGES


We want you to be totally satisfied with your Steeped Monkey Brains purchase. If there is an issue with your purchase, we will make it right.

Standard Return/Exchange Policies

  • All Ejuice Sales Are Final. You can not return or exchange Ejuice after it has shipped.
  • Exchanges on Hardware products (including batteries, coils, and accessories) are only accepted if you received the wrong item or an item arrived damaged.
  • Hardware (not including batteries, coils, and accessories) returns on unopened items may be accepted within 7 days of receiving your order, if approved. Exchanges will only be made if the product you ordered is defective or if the wrong item was shipped within 30 days of receiving your order.
  • In-store warranty is void if you perform a firmware update/upgrade on your own Hardware. We will not accept returns or exchanges on products if you have performed a firmware update/upgrade. You will need to contact the Manufacturer for further warranty assistance.
  • Exchange requests must be made within 14 DAYS of the delivery of your merchandise.
  • No returns or exchanges will be made if we believe products show damage such as, but not limited to: dents, scratches, scuffs, normal wear and tear, or any issues that occur after a firmware upgrade.
  • It is the customers responsibility to pay for all shipping charges related to a return or exchange.
  • If we made a mistake on your order we will do our best to fix it.

Late Returns/Exchanges

We do not accept returns/exchanges past 14 days, nor do we accept returns/exchanges of sale merchandise. We reserve the right to accept or refuse them.

Unauthorized Returns/Exchanges

Items received at our office without an authorized return approval may require additional processing time. If products returned for a return/exchange are not in the exact condition as you described, your return/exchange will not be processed nor will your used products be returned to you.

Late Deliveries/Missing Packages

If your package is lost or delayed and we are required to open a formal investigation with Canada Post (service ticket) you MAY NOT receive a refund or a replacement package prior to the investigation (minimum 10 days) being completed by Canada Post. 

In the event that a service ticket is opened, you may be required to speak to Canada Post either via email or telephone. If you are contacted and do not reply to Canada Post during your investigation, you will receive NO refund or exchange.