Due to COVID-19 many packages send around the country/world have been delayed. This impact has created a Christmas-level backlog of package deliveries larger in some areas than others, with Ontario and Quebec being the most heavily hit provinces. Due to these circumstances effecting every business and customer shipping and receiving packages across Canada, we ask for your patience. We are doing our absolute best to keep track of your order and makes sure you receive it on-time. Please understand that once we hand off your order to Canada Post, we no longer have control over a lot of details and we will do our best to work with Canada Post on your behalf to make sure your order is received in a timely manner. This is all highly regrettable, so once again I would like to thank you for you patience and understanding.
If you have been waiting for a while on your package and would like a refund, unfortunately we can not refund your order at this time unless it is returned to us or Canada Post has marked it as Lost or Stolen. We are working with Canada Post as closely as we can to make sure all of your issues are resolved ASAP. Your patience and understanding is very welcomed. I assure you we are as stressed out about your package as you are.
Once all issues have been cleared up and your package has been sorted we will be happy to work with you to process any refunds you may be due. In the meantime your continued patience is forever appreciated.
FREE! Expedited Parcel (may take up to 7 Business Days) to all Provinces of Canada.
*some restrictions apply
If you don't want to wait an extra day or two for your order than we do have a faster option:
+ Xpresspost (Next day up to 2 Business Days): $9.99 flat rate.
If this is your first order with us, or you are purchasing a Cannabis vape or accessories, you will be required to show proof of age to Canada Post to receive your package. You must be at least 18 Years old to purchase from us in AB, SK, MB, QC, & Northern Territories. Or You must be at least 19 Years old to purchase from us in ON, B.C, and Atlantic Canada. If an order is returned to us due to a customer being underage, they may not receive a full refund.
Due to an increase of package theft nationwide, if your order value is over $200, you will be required to pick it up at your nearest post office.
Do you live in Edmonton, Alberta, Canada? GREAT NEWS IF YOU DO! We offer free local pickup on all local orders. Simply select the 'Local Pickup' option at Checkout, it's that easy!
Click here for more details about our Edmonton Vape Shop.
*Unclaimed pickup order will be cancelled in 3 business days, unless other arrangements have been made.
Steeped Monkey Brains Introduces Same-day Delivery Service!
If you place an order Monday to Friday before 1:30pm, and live in Edmonton, you will see a same-day shipping option available. This means you will receive your order today by 6pm! In order to provide this super speedy service in eligible delivery zones, a service/shipping fee of $11.50 will be added to your order.
*If you happen to place your same-day delivery order after the 1:30pm cut-off time, or on a Saturday, Sunday, or a Holiday then your order will not be delivered until the next business day.
**Service/shipping fee is non-refundable.
Due to postal rate changes outside of our control, all orders are now subjected to a WEIGHT minimum. As such, some of our products are now no longer eligible for free shipping as SINGLE ITEM ORDERS, as they do not meet our new minimum weight requirements. If your order happens to be under our minimum weight requirement and classified as a "Lightweight/Small order" you will be charged a minimal $5.99 shipping and handling fee. We understand this is a frustrating change and will continue to do our best to serve you.
Vapers looking to take advantage of our free shipping option, the minimum weight requirement can be met by simply including multiple items such as more than 1 pack of coil or combining items like a pack of coils with a bottle of eliquid or other accessories. Remember, the more you order the more you save.
The following items are NOT eligible for free shipping on SINGLE item orders:
+ Some Pre-filled PODs (specifically for devices like the JUUL)
+ Clearance sale items
+ Replacement Coils & Pods
- Replacement glass
- Battery wraps
- Drip tips
- Rebuildable tools
- Cannabis accessories
*Some ineligible items may not be listed.
New ineligible items may be added to this list as required.
It depends on where you are, but the vast majority of our Customers receive their orders within 24-48 hours after being placed. We genuinely try to be that fast. Delivery details will be provided in your confirmation email. But it may take up to 7-12 days depending on where you live in Canada or the World.
We ship out of the Capital of Alberta, Edmonton using Canada Post, which helps speed up shipping times.
In some rare cases your package may have been marked as "delivered" by Canada Post up to 24 hours before the actual delivery takes place. Only contact us about a missing package if it has not been delivered after 24 hours.
Please contact us with the details and we will fix the issue.
If your package is lost or delayed, and we are required to open a formal investigation with Canada Post (service ticket), you MAY NOT receive a refund or a replacement package prior to the investigation (minimum 10 days) being completed by Canada Post.
In the event that a service ticket is opened, you may be required to speak to Canada Post either via email or telephone. If you are contacted and do not reply to Canada Post during the investigation, you will receive NO refund or exchange. You are required to speak with Canada Post.
Yes, but only if it has not shipped yet. Once your order has shipped it is final and no changes can be made.
If your requested change results in a price difference you may be required to pay the difference before the order will ship, or you may receive a refund or store credit.
FREE Shipping! Expedited Parcel for orders valued over $100.00 (CAD)
*some restrictions may apply
Canada Post will automatically generate shipping rates based on shipping speed, package weight and destination. Shipping cost can range from $5 (CAD) and up.
FREE Shipping! International Parcel Air for orders valued over $150.00 (CAD)
*some restrictions may apply
Canada Post will automatically generate shipping rates based on shipping speed, package weight and destination. Shipping cost can range from $20 (CAD) and up.
* All times are estimates provided by Canada Post and do not include processing time.
** It is the responsibility of the customer to ensure all shipping information is correct and accurate at the time the order is originally placed. Steeped Monkey Brains is not liable for any cost associated with your package being returned due to an incomplete or inaccurate address, failure to receive your package from your local postal outlet, or a customer being underage in their province/country. In the event that this occurs, it is the customer's responsibility to pay a shipping fee (minimum $10) to have their order re-shipped, and any refunds issued may have a shipping fee (minimum $10) removed from their refund total.
*** Orders Shipped Outside of Canada:
Steeped Monkey Brains does not collect taxes on orders shipped outside of Canada. Orders shipped outside of Canada may be subject to import taxes, duties, and customs fees. These fees are usually applied by the Customs Agent of the destination country and are collected by the carrier or a brokerage company. Be aware that you are responsible for paying any applicable import taxes, duties, and customs fees that may arise. There is no way for us to estimate the cost of these fees for you, so please contact a local customs broker for more information. Please check that your country does not place restrictions on the importation of Eliquids and Electronic Cigarette hardware before you place your order. We will not offer a refund on shipping charges if your package is returned to us for denied entry due to customs/legal restrictions.